At Forest Golf we pride ourselves on offering a great range of top quality branded golf equipment at some of the best prices in the UK. Our aim is to turn around your order as quickly as possible and have it with you to take to the golf course in the shortest possible time.
If you need to speak with us call us on 01594 810823 or email firstname.lastname@example.org
Cancelling An Order
Under the UK’s Distance Selling Regulations you have the right to cancel the contract for the purchase of any goods within a period of fourteen working days, beginning with the day after the day on which the goods are delivered.
If you wish to cancel an order, please contact us as soon as possible on 01594 810823 with your order number to hand. As long as your order has not been dispatched we will cancel it immediately and no money will be debited from your card.
If your order has already been shipped then you will need to return the goods to us (see instructions below) at your own cost within fourteen working days of the date that the item was delivered to you. On receipt of the goods we will refund the total of the goods back on your card. Postage and insurance are not refundable.
Our objective is to provide a wide selection of brand name golf equipment at the best prices over the Internet. Occasionally though, you may want to return items to us. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.
What to do if you are unhappy with your goods
If you are unhappy with any product you may return it – unused, unopened, and in its original packaging – within fourteen days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.
If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.
What to do if you have received defective goods
All products are backed by a 12 month manufacturer’s guarantee from the date of purchase. This is underwritten by the manufacturers and upon proof of purchase can be used at any dealer.
If the goods are damaged upon receipt please e-mail email@example.com or call 01594 810823 within fourteen days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.
All other products within the 12 month manufacturer’s guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.
For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.
Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.
Forest Golf Online, Forest Hills Golf Club, Mile End Rd, Coleford GL16 7QD
We aim to deliver standard delivery goods within three to seven working days. However, please wait eight working days if you are in the UK. If you do not receive your goods after this time, please contact us (e-mail: firstname.lastname@example.org or call 01594 810823) with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately.
Receipt Of Goods
Orders can be delivered to your home or work place. Deliveries are generally made on weekdays only (Monday to Friday, except Bank Holidays) and require a signature. Please ensure that someone is available to sign for the goods. If no-one is available to sign for the goods the courier will leave a card with details of how to rearrange delivery. Please feel free to contact us if you have any questions or problems.
We rely on the services of third party couriers, and whilst we endeavour to deliver goods as stated there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item.
When Is My Credit Card Debited?
Your card will normally be debited when the goods are dispatched.
When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.
If for any reason we cannot supply you with any part of your order we will contact you via e-mail or telephone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account. Products are offered subject to availability. Prices are subject to change without notice.
Is My Transaction Secure?
We have made buying from this store as secure and simple as possible. Every on-line purchase made from The Golf Shop Online is transmitted across the Internet using SSL (Secure Socket Layer) encryption, which is supported by Internet Explorer 5.5 or higher, Netscape 5 or higher, or a similar browser. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. SSL is now supported by all major browsers and is generally accepted as a way of doing business securely over the Internet.
This web site is secured using a GeoTrust Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. GeoTrust provides our SSL certificate (HYPERLINK “http://www.geotrust.com/”www.geotrust.com). GeoTrust is a global provider of digital certificate solutions that provide Internet users with peace of mind when sending information to web sites, sending emails, and downloading computer code over the Internet. GeoTrust acts as a trusted third party on the Internet. They issue digital certificates to companies, and individuals, that are used as proof of identity online, and provide for the protection of all information sent over the World Wide Web, using the most currently available encryption technology.
Acknowledgement Of Orders
Once you have placed an order, you will receive an e-mail confirming that the order has been received and is being processed.
In the event of any goods being offered for sale at an incorrect price, we reserve the right to withdraw the items from sale, at any point prior to dispatch. We will contact you if such a situation arises.
The Currency Converter on The Golf Shop Online is a guideline only as exchange rates change daily. We make every effort to keep the exchange rates updated, but please refer to your bank or credit card company for valid exchange rates at the time of order.
We have no control over rates charged by the credit card companies or PayPal and all transactions are processed in GBP and are correct at time of placing your order.
We accept no liability for fluctuations in exchange rates and no discounts or reductions are offered.
All refunds are sanctioned in GBP. We can only refund orders in GBP as orders are made in GBP and can therefore be responsible for fluctuations in the exchange rate.